Program storage device for project preparing a procurement and accounts payable system

ABSTRACT

A program storage device for coordinating a project for designing, implementing, and using a general procurement and accounts payable (GP/AP) system for a customer. A playbook database is created and includes templates of information relating to designing, implementing, and using the GP/AP system. The templates are particularized for the customer. A playbook summary view is generated from the playbook database. The playbook summary view displays a folders and views section, a task title display and selection area, a summary task creation button, and a detailed task creation button, which visually appear together in an undivided display area within the playbook summary view. Communication is between team members of a team and the playbook database via a server coupled to the playbook database and an intranet coupled to both the server and the team members. The team members have responsibility for the designing and implementing of the GP/AP system.

This application is a continuation application claiming priority to Ser. No. 09/444,254, filed Nov. 22, 1999.

CROSS REFERENCES TO RELATED APPLICATIONS

U.S. patent application Ser. Nos. 09/______, entitled “System and Method for Assessing a Procurement and Accounts Payable System”, 09/______, entitled “System and Method for Project Designing and Developing a Procurement and Accounts Payable Process”, 09/______, entitled “System and Method for Deploying a Procurement and Accounts Payable Process”, and 09/______, entitled “System and Method for Ongoing Supporting a Procurement and Accounts Payable Process” filed concurrently herewith, assignee docket numbers EN999043, EN999117, EN999118, and EN999119, respectively, are assigned to the same assignee hereof and contain subject matter related, in certain respect, to the subject matter of the present application. The above-identified patent applications are incorporated herein by reference.

BACKGROUND OF THE INVENTION

1. Technical Field of the Invention

This invention pertains to the implementation of a procurement and accounts payable system or application. More particularly, it relates to a system and method for assessing, preparing, designing and developing, deploying, and supporting a general procurement and accounts payable system using electronic requisitions.

2. Background Art

A services company may be very good at implementing information technology (IT) solutions. However, as customer engagements increase, the ability of company to execute numerous engagements on time and within budget with quality becomes more difficult.

Today there exist many different software packages that perform project management and classes that teach methodologies for implementing solutions that involve information technology and services. However, there is no process that combines these activities along with an evaluation of a client's general procurement (GP) and accounts payable (AP) system, or application, into one package while providing detailed implementation instructions along with templates for completing the major deliverables required over the course of the project. Templates, may be used herein as an equivalent term for page, form, or document as used in connection with Lotus Notes. In Lotus Notes, a page is a database design element that displays information; a form, like a page, displays information and also can be used to collect information; and documents are the elements that store information in the database. A user is presented a form including fields for entering information. When the user fills out the information and saves it, the information is saved in the data base as a document. When a user opens the document, the document uses the form as a template to provide the structure for displaying the data or information. Fields store data of various types, including text, dialog list, rich text, and so forth.

Scalability of engagements is a known problem, the most common solution to which is to increase the number of persons involved. Experience has shown that this increase results in customer dissatisfaction due to inadequate gathering of requirements, poorly trained implementation teams, missed schedules, increased costs, and lower quality. It is characteristic of general procurement and accounts payable systems that no two are identical, and may differ even within wholly owned subsidiaries of a single corporation.

Consequently, there is a need in the art for a system and method for evaluating a potential client system and for adapting a general procurement and accounts payable system to the requirements of each of many potential clients. Further, there is a need for a system and method for evaluating a potential client system and for adapting a general procurement and accounts payable system to the requirements of each of many potential clients which can be licensed to third party providers together with a system and method for monitoring and assuring the quality of services provided by those service providers.

There is a need in the art for an integrated system for assessing, preparing, designing and developing, deploying, and supporting a procurement and accounts payable system using electronic requisitions.

During project assessment, typically potential customers are contacted and evaluated by a marketing team that then recommends a product solution from their menu. There is no integration of Technical Team Leaders and Transition Management as key components of the installation. There is also limited to no flexibility to customize the product for the customer.

There is a large body of work on project planning in industry. While they are all more or less adequate, they do not provide the comprehensive integration of the client and supplier teams, Transition Management, and Quality required to accomplish a particular customer's goals.

Like project planning, project design and development processes are well known in industry. They usually consist of a project manager or team leader that manages the implementation of a project plan and interfaces with the client.

Deployment or implementation of a project is, again, a very standard operation. As the project plan steps are completed, they are usually held in queue until all necessary activities reach a point where the solution can be “turned on”.

All projects have close out functions that wrap up the end of the project. However, they do not provide for continuing support across the multitude of functions that have been used to provide the customer with a solution.

It is an objective of the invention to provide a system and method for evaluating a client's general procurement and accounts payable (GP/AP) system.

It is an object of the invention to provide an optimized solution for out-sourcing procurement of goods and services.

It is an object of the invention to provide a system and method for training service providers.

It is an object of the invention to provide a system and method for managing service providers to assure quality of service.

It is an object of the invention to provide a system and method for managing a project.

It is an object of the invention to provide an optimized general procurement and accounts payable system characterized by lower costs, a paperless process, and more comprehensive service with a shorter cycle time.

SUMMARY OF THE INVENTION

A system for preparing a general procurement and accounts payable application includes a server, a storage device connected to the server, a plurality of team terminals, and a communication link interconnecting the server and terminals. The server is operable for (1) maintaining a database on the storage device of templates describing procedures for preparing the application and (2) serving the templates to team members operating the terminals for coordinating, recording and tracking team activities with respect to preparing the application.

A method for preparing a general procurement and accounts payable application includes maintaining a database of templates describing procedures for preparing a general procurement and accounts payable application; and operating a plurality of web-enabled user terminals to access via a server the database of templates for coordinating tasks by a plurality of enterprise teams preparing the procedures.

In accordance with an aspect of the invention, there is provided a computer program product configured to be operable for preparing a general procurement and accounts payable application.

Other features and advantages of this invention will become apparent from the following detailed description of the presently preferred embodiment of the invention, taken in conjunction with the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is a high level block diagram of a general procurement and accounts payable development and implementation system in accordance with a preferred embodiment of the invention.

FIG. 2 is a block diagram illustrating team relationships within the general procurement and accounts payable (GP/AP) development and implementation system of a preferred embodiment of the invention.

FIGS. 3A through 3M, arranged as shown in FIG. 3, are a flow diagram of the assessment, preparation, development, deployment and support phases of the method of a preferred embodiment of the invention.

FIG. 4 represents a terminal display of a playbook summary view.

FIG. 5 illustrates a terminal display of the template presented by the server at a user terminal of FIG. 1 in response to selection by a user of “create a summary task” from the playbook summary view.

FIG. 6 illustrates a terminal display of the template presented by the server at a user terminal of FIG. 1 in response to selection by a user of “create a detailed task” from the playbook summary view.

FIGS. 5 and 6 also illustrate fields collected in the database and selectively displayed at user terminals of FIG. 1 for each summary and detail task, respectively, of a GP/AP system for a particular customer or project.

FIG. 7 illustrates a program storage device coupled to a computer, in accordance with the present invention.

FIG. 8 is a flow chart depicting steps of a method for coordinating a project for designing, implementing, and using a general procurement and accounts payable (GP/AP) system for a customer, in accordance with the present invention.

FIG. 9 depicts a template linked to a document, an instruction, a flow chart, a sample questionnaire, a report model, and a checklist, in accordance with the present invention.

BEST MODE FOR CARRYING OUT THE INVENTION

Referring to FIG. 1, in accordance with the preferred embodiment of the invention, intranet communication facilities interconnect a plurality of team member terminals 64, zero or more service provider terminals 66, and client (also referred to as customer) terminals 68, and a server 62, preferably a Lotus Notes server.

Server 62 references and maintains playbook database 70. Database (also referred to as the playbook, or playbook database) 70 is provided for implementing procurement and accounts payable systems. This playbook 70 defines implementation steps and templates for creating the many required deliverables and project management functions. These functions include start and end dates, effort, duration, and so forth. This playbook also provides the steps and templates for training service providers 66 and serves as the repository for completed templates and as a source for auditing the performance of the service providers. As used herein, unless otherwise apparent from the context, system and applications are used to refer to hardware, software, procedures, instructional materials, and so forth, for implementing a general procurement and accounts payable process.

Also attached to intranet 60 are requisition and catalog (Req/Cat) servers 80. Server 80 functions as a front end server to accounting system server 82, and is connected to a file of vendor catalogs and contracts 72, to a client (customer) host system 74, and through a firewall to SAP servers 82. SAP server 82 is an accounting driver for the procurement and accounts payable (A/P) system of the customer. SAP servers 82 are connected to supplier systems 84, to a customer data warehouse 78, and to customer ledger and accounts payable systems 86, 88.

During the operational phase of a completed and functioning system, a customer (aka end user, or client) 98 enters requisitions via the intranet to server 80. Server 80 accesses client host system 74 for pricing, reports, etc., and vendor catalogs and contracts 72 to gather information needed by SAP servers 82 to generate purchase orders or requests for quotes (RFQs) to supplier 84, to update data warehouse 78, client ledger 86, and client accounts payable 88 systems. Warehouse 78 stores client data maintained by the supplier of the Req/Cat and general procurement system, which supplier may be the primary enterprise (a primary services organization, such as the IBM Corporation) with control of the design and implementation of the system, or a contractor of the enterprise qualified as a third party service provider.

In operation, during presales, assessment, preparation, development, deployment and support stages, team members 64, access database 70 via intranet 60 and server 62 to create a playbook including a detailed description of an accounts payable and Req/Cat system for a particular customer (aka client). This description is then used to personalize Req/Cat servers 80 and SAP servers 82 for the customer installation. During operation, a user 98 accesses Req/Cat server 80 via intranet 60 to enter a requisition or to query the status of previously entered requisition. When entering a requisition, Req/Cat responds to end user 98 with a form to complete. Req/Cat 80 accesses SAP server 82 through the firewall with the requisition or request for status. SAP server 82, responsive to a requisition, issues a purchase order or request for quote to supplier 84, and updates accounts payable 88 and ledger 86, as required through the normal procurement and accounting process implemented on behalf of the customer.

Referring to FIG. 2, the various departments and individuals representing team members 64 include business office 120, architecture 122, education and training 124, project manager 126, Req/Cat development 128, business process design 112, electronic data interchange (EDI) 114, application development 116, information technology 130, business controls 132, procurement process 134, transition management 136, SAP development 138, marketing 118, general procurement operations 98, and support management 96. Each of these departments and individuals perform various rolls and functions during the life of the project from assessment through deployment and use, as will be more fully described hereafter in connection with FIG. 3.

Referring to FIG. 3, in accordance with the preferred embodiment of the method of the invention, assessment 101, preparation 102, development 103, deployment 104 and support 105 stages are executed to design, implement, and use a general procurement and accounts payable (GP/AP) system for a customer. Through these stages 101-105, procedures and methods are provided for seamlessly integrating all aspects of a total GP/AP system, including creating an electronic purchase requisition for goods and services with flexible approval functions, through invoicing and payment.

Further in accordance with the preferred embodiment of the invention, there is provided a web enabled delivery system.

Further in accordance with the preferred embodiment of the invention, there is provided a system and method for auditing service provider activities without being on site.

High level summary tasks implemented by playbook 70 database include business controls, information technology, SAP, communication, process, testing, configuration, project management, transition management, education and training, requisition and catalog (Req/Cat). Each of these summary tasks, as well as the drill-down (aka subsidiary) tasks implementing the details of each, may be accessed by team members 64 and service provider 66 s within the playbook database 70.

Referring to FIG. 4, the playbook summary view 400 is illustrated. View 400 includes a title bar 402; pull down menu tabs file 404, edit 406, view 408, create 410, actions 412, window 414, help 416; create a summary task selection button 420, create a detailed task button 422, a folders and views section 424, and a task title display and selection area 426 which also includes a by column 436 and a status column 438 with an entry for each task displayed in area 426. With by category button 430 and all tasks button 432 selected, all tasks 434 is highlighted and display 426 presents a listing of tasks organized by category.

Referring to FIG. 5, the summary task template 440 presented to the user upon selection of create a summary task 420 is illustrated. As will be described hereafter, there are two flavors of template 440, one for major operations, and one for major steps within each major operation.

Referring to FIG. 6, the detail task template 520 presented to the user upon selection of create a detailed task 422 is illustrated.

FIG. 8 depicting steps 21-25 of a method for coordinating a project for designing, implementing, and using a general procurement and accounts payable (GP/AP) system for a customer, in accordance with the present invention.

Step 21 of FIG. 8 enables communication between team members of a team and a playbook database via a server coupled to the playbook database and an intranet coupled to both the server and the team members, as depicted in FIG. 1 for team members 64 coupled to the playbook database 70 via server 62 and intranet 60, described supra. The team members having responsibility for said designing and implementing of said GP/AP system as described infra.

Step 22 of FIG. 8 maintains a playbook database, illustrated as the playbook database 70 of FIG. 1. The playbook database comprises a plurality of templates of information relating to designing, implementing, and using the GP/AP system, the plurality of templates being particularized for the customer, described supra. Examples of templates of the plurality of templates include the summary task template 440 of FIG. 5 and the detail task template 520 of FIG. 6, described infra.

Step 23 of FIG. 8 displays a playbook summary view, illustrated as the playbook summary view 400 of FIG. 4, described infra. As shown in FIG. 4 and described infra, the playbook summary view comprises a folders and views section 424, a task title display and selection area 426, a summary task creation button 420, and a detailed task creation button 422.

Step 24 of FIG. 8 displays a summary task template, illustrated as the summary task template 440 of FIG. 5, described infra. The summary task template 440 of FIG. 5 is for a selected first task of the tasks identified in the task title display and selection area 426 of FIG. 4, wherein the summary task template being displayed is in response to a selection of the summary task creation button 420 of FIG. 4. The summary task template 440 of FIG. 5 includes summary parameters of the selected first task as described infra in conjunction with FIG. 5.

Step 25 of FIG. 8 displays a detailed task template, illustrated as the detailed task template 520 of FIG. 6, described infra. The detailed task template 520 of FIG. 6 is for a selected second task of the tasks identified in the task title display and selection area 426 of FIG. 4, wherein the detailed task template being displayed is in response to a selection of the detailed task creation button 422 of FIG. 4. The detailed task template 520 of FIG. 6 includes detailed parameters of the selected second task as described infra in conjunction with FIG. 6.

Selection of create summary task 420 presents a first summary task template 440 that used to design and describe a high level summary task for one of the playbook operations. In a preferred embodiment of the invention, there are thirteen such high level summary tasks, including assessment, business controls, configuration, education, image, information technology (I/T), marketing, process, project management, requisition and catalog (req/cat), SAP, testing, and transition management. The summary and detail tasks within these high level summary tasks are further organized into five major processing segments: assessment 101, project preparation 102, project design and development 103, deployment 104, and ongoing support 105. A high level summary task provides a summary of the inputs to the task, and of the output (deliverables) after all detailed tasks are completed. There two levels, or templates for summary tasks: one for major operations, the second for major steps within each operation.

Activation of create a detail task 422 presents to the user a third template 520 which is used to summarize the detailed tasks for each major step of a summary task.

The first and second templates 440 are almost identical. They include the fields set forth in Tables 1 and 2. Third template 520 contents are summarized in Table 3.

TABLE 1 SUMMARY TASK TEMPLATES PART 1 SECTION 1: CREATION STATUS Category 444: Categories include education, req/cat development, SAP development, transformation management, architecture, procurement process. Team 446: Specific project team responsible for this task. Offering type 448: Kind of product being brought to client: req/cat only, SAP only, and req/cat and SAP. Stage 450: The stages are assessment 101, project preparation 102, project development 103, deployment 104, and support 105. Doc owned by 452: Team 140 owner of document, the designer of this one template. The teams 140 are those illustrated in FIG. 2. Doc created by 454: Author of this one template. Dev status 456: Approval status: first draft, final edit, final approval, etc. Only owner 452 can change this status. Only the owner 452 can approve the content of this template (task). SECTION 2: IMPORTANCE BUTTONS Education 462: Represents a combination of things, including (1) does someone need to be taught how to do this task, (2) is it something that should be included in the education package to the customer. Certification 464: Indicates whether or not an implementer of this task (ie, service provider) must be certified. Auditable 466: Indicates whether or not it is a task that Enterprise would be able to or needs to audit performance by the implementer/service provider Milestone 468: Indicates if this task is a critical accomplishment in the path of completing the implementation of the offering type. Critical path 470: Indicates if this is a task that must be completed in order to advance to the next task in order to complete the offering type, and can change during the course of the project as tasks are completed and the overall environment changes. SECTION 3: IMPLEMENTATION Task order 472: A number assigned to a detailed task that shows its order under the summary task. % complete 474: An estimate of how complete is this task document in its development for a particular customer. Executed by 458: Name of service provider (eg., Enterprise, or some Enterprise partner). Performed by 460: Technical team responsible for doing this task. Priority 476: High, medium, low priority, based on whether this task is in critical path, and whether or not it needs to be done in support of some subsequent task. Work effort 478: Estimated time required to complete this task. Sequence 480: A number assigned to a summary task that shows its order under a higher level task. Task status 482: Represents how far the service provider has progressed in its implementation of this task. This is rolled up to Lotus Notes database 70 to enable the owner to track progress of the service providers during the audit phase.

Table 2 sets forth the template 440 fields which may vary between templates, including those for major operations and major steps within an operation.

TABLE 2 SUMMARY TASK TEMPLATES PART 2 SECTION 4: SUMMARY TASK DETAILS Description 490: High level summary description of major operations or steps. Assumptions 492: What if any assumptions apply. Prerequisites 494: Tasks that must be completed before this task can complete. Critical success factors 496: Description of tools, techniques, relationships, understandings, technical and relationship skills and commitments, knowledge base of team and customer, and so forth, needed to accomplish this task. Deliverables 498: Expected output of this task. SECTION 5: APPROVALS Task approver 500: Identity of approvers. Notification date 502: Date approvers notified. Request approval 504: Electronic signature of approval. SECTION 6: PROJECT REFERENCE Comments and dialog 506: General comments (open season). Deliverable checklist 408: Checklist of deliverables. Approval status 510: List of approvers of this document and status of their approval. Edit history 512: Listing of persons who have modified this document during its preparation (service provider is not allowed to change these task descriptions.)

TABLE 3 DETAIL TASK TEMPLATE SECTION 1: CREATION STATUS SECTION 2: IMPORTANCE BUTTONS SECTION 3: IMPLEMENTATION Sections 1, 2 and 3 are the same as for templates 440, with the addition of: Support resources 524: People needed to support completion of this task. Assigned to 526: Person executing this task. SECTION 4: DETAIL TASK DETAILS Description 490: Description of this task. Prerequisites 494: Tasks that must be completed before this task can complete. Task steps 528: Specific detailed steps that need to be accomplished to complete the task. Analysis 540: A description of what needs to be analyzed to come up with the right answer for the customer. (The resulting output will vary depending upon the results of the analysis - but this document doesn't change as a result of the analysis). Deliverables 530: Expected output of the task. Methodology attachments 532: Potential attachments, may be blank: anything from presentation charts, to questionnaires, to architecture charts - depends upon the task. SECTION 5: PROJECT REFERENCE AREA Comments & Dialog 506: Comments. Deliverable Checklist 508: Checklist, attachment listing (other than method attachments, supra). Approval status 510 List of approvers and the status of their approval (with respect to approval of this document, not of the implementation of the task, which is handled by the audit process). Edit history 512: Listing of persons who have modified this document during its preparation (service provider is not allowed to change these task descriptions.)

Database 70 at server 62 includes all summary and detail tasks templates which have been completed in a set for a particular customer. An initial set of the tasks listed in Table 4 is provided for each customer, but during project implementation phases 101-105, these are configured or personalized to the customer.

While many summary and detailed tasks of Table 4 do not appear in the flow chart of FIGS. 3A-3M, those selected illustrate a flow from start to finish across the five major stages—and form a representative, if not critical, path through them. As shown in FIGS. 3, and 3A-3M, the transitions between stages 100-105 are, in some instances, blurred and a particular task may be allocated to either or both of two of these stages.

In each stage, the key to success is the integration through the use of the templates of the groups (FIG. 2) and activities (Table 4, both summary tasks and detail tasks.) Also, an important aspect of the invention is the method provided across the five stages (FIG. 3) for effecting a transition from a legacy process, including hardware, software, work procedures and human resources, to a new process.

Table 4 is a chart of summary and detail tasks, pursuant to a particular embodiment of the invention, available for presentation in display area 426 of playbook summary view 400 upon selection of button 432. Selection by a user in display area 426 of a task designated with two or three alpha-numeric reference numerals P1, P1, P12, . . . , results in display of a template 440 personalized to the summary task, and selection of a task designated with four or more alpha-numeric reference numerals P111, P112, . . . , result in display of a template 520 personalized to the detail task. A user with appropriate authority may then view, correct, update, approve or otherwise modify the displayed task. The names of the detail tasks set forth broadly the functions or method steps performed in implementing the superior summary task. In Table 4, each summary task is identified in the first column by the stage 100-105 to which it pertains, in the second column by a task identifier P11, P12, . . . , and, for selected tasks, in the third column by the process step (150, . . . , 354 in FIGS. 3A-3M) to which it pertains. In general (with very few exceptions), a detail task pertains to the same stage 100-105 as its summary task.

TABLE 4 CHART OF SUMMARY AND DETAIL TASKS Summary Tasks Stage Task ID Step Detail Tasks FOLDERS AND VIEWS BY CATEGORY ALL TASKS P1 ASSESSMENT 101 P11 Perform customer service offering assessment 101 P111 174    Perform customer business    assessment 101 P112    Perform customer business    assessment e-Req/Cat 101 P113    Develop workshop management plan 101 P114    Develop workshop management    plan e-Req/Cat 101 P115    Review findings from marketing    procurement consulting engagement 101 P116    Review findings from marketing    procurement consulting engagement    e-Req/Cat 101 P117 176    Formulate workshop approach 101 P118    Formulate workshop approach e-    Req/Cat 101 P119    Prepare for workshop 101 P11A    Prepare for workshop e-req/Cat 101 P12 178 Introduce recommend service offering to customer 101 P121    Present service offering to    customer (perform workshop) 101 P122    Present service offering to    customer (perform workshop) e-    Req/Cat 101 P123    Formulate proposal approach 101 P124    Formulate proposal approach e-    Req/Cat 101 P13 Create proposal and contract 101 P131    Develop and cost proposal 101 P132    Develop and cost proposal e-Req/Cat 101 P133    Draft and price customer contract 101 P134    Draft and price customer contract    e-Req/Cat P2 BUSINESS CONTROLS 103 P21 Business control requirements 103 P211 290    Confirm business controls    requirements 103 P212    Confirm separation of duties (SOD)    requirements 104 P213 292    Conduct ASCA self-assessment 104 P214    Risk assessment 104 P215 224, 294    Conduct ASCA/business controls    review 102 P2151    Confirm image production    system management strategy P3 CONFIGURATION 103 P31 320 Conduct Req/Cat functional detailed fit gap analysis 103 P311    Confirm Req/Cat organizational    hierarchy 103 P312    Define the Req/Cat functional    detailed fit 103 P313    Resolve functional gaps for Req/Cat 103 P32 324 Configure Req/Cat offering 103 P321    Confirm and refine “Ives Team    Studio” for code tracking 103 P322    Confirm and refine Req/Cat initial    settings and organizational    structure 103 P323    Confirm and refine Req/Cat    authorizations 103 P324    Refine and validate final Req/Cat    configuration 103 P33 Customize Req/Cat offering 103 P331    Validate and customize Req/Cat    core application change request 103 P332    Refine and validate final    customization for Req/Cat 103 P34 Produce custom Req/Cat programs 103 P341 276    Validate and code bridge change    requests (SAP and Req/Cat) P4 EDUCATION AND TRAINING 102 P41 Develop customer education and training strategy 102 P411    Validate customer education &    training objectives 102 P412 190    Define the training requirements    and approach 102 P413    Confirm the education & training    strategy 102 P42 Define system management processes 102 P421    Define SAP correction and transport    process 102 P422    Define and agree on service level    agreement SLA 102 P423    Define and administer SAP release    control process 102 P424    Define Req/Cat transport process 102 P425    Define and administer version    control process 103 P43 192 Define user documentation and training requirements 103 P431    Define customer user audiences and    requirements 103 P432    Confirm user documentation    requirements and standards 103 P433    Conduct detailed end-user task    analysis 103 P434    Assess user skills and training    needs 103 P435    Validate end-user courses and    content 103 P436    Identify users and course attendees 103 P437    Define and notify training    attendees 103 P44    Develop user training documentation 103 P441    Produce customer specific end-user    documentation 103 P442    Confirm training evaluation    materials/approach with customer 103 P443 194    Setup training system environment 103 P444    Validate training logistics 103 P445 198    Conduct pilot training with super    users 103 P446 196    Arrange documentation and training    material production 103 P45 Internal (Enterprise, service provider) training requirements 103 P451    Identify and organize appropriate    internal training 104 P46    Conduct end-user training 104 P461    Conduct train-the-trainer sessions 104 P462 214, 230    Perform training 104 P463 212    Conduct new buyer training P5 IMAGE 103 P51 Conduct image functional detailed fit gap analysis 103 P511    Define the image functional    detailed fit 103 P512    Resolve image functional gaps 103 P52    Configure image offering 103 P521    Refine and validate final image    configuration 103 P522    Confirm and refine image initial    settings P6 I/T 103 P61 Establish customer network/computing infrastructure 103 P611    Confirm component delivery 103 P612    Establish network/computing    hardware/software architecture    infrastructure 103 P613    Ready network/computing    environment 103 P62    Establish EDI infrastructure 103 P621    Establish EDI infrastructure 103 P622    Conduct trading partner testing    (IT) 102 P623    Confirm EDI strategy 102 P6231    Setup image system environments 103 P6232    Establish cutover checklist and    perform pre-cutover activities for    image production environment 104 P6233    Validate image production support    for system management 103 P63    Develop reporting infrastructure 103 P631    Develop reporting infrastructure    (LIS/EIS) 103 P632    Develop DataMart extracts 103 P633 232    Develop additional reports    (customer/operations) 102 P64    Perform bridge architecture    assessment 102 P641    Perform bridge architecture    integration point interfaces work    session 102 P642 158    Define bridge architecture project    objectives document 102 P65 Validate bridge, EDI, vendor reporting requirements 102 P651 270    Develop and manage bridge    architecture implementation work    plan 102 P652    Analyze EDI requirements 102 P653    Determine EDI communication    environment 102 P654    Analyze vendor master data load 102 P655    Analyze operational reporting    requirements 102 P656    Analyze customer requirements for    DataMart implementation 102 P657    Schedule and conduct weekly    interlock meeting 102 P658    Vendor lead client analysis 102 P66 Set up development/integration environment 102 P661    Set up SAP development/integration    environment 102 P662    Set up Req/Cat system environments 103 P67    Set up consolidation/test    environment 103 P671    Set up SAP consolidation/test    environment 104 P68 218 Set up production environment 104 P681    Convert vendor master into    production environment 104 P682    Determine EDI tasks for production    environment set up 104 P683    Execute SAP cutover checklist 104 P684    Set up SAP production environment 104 P685    Establish SAP batch schedule 104 P686    Set up trading partners in    production environment 104 P687    Vendor lead client deployment 103 P688    Establish cutover checklist and    perform pre-cutover activities for    SAP production environment 103 P689    Establish cutover checklist and    perform pre-cutover activities for    e-Req/Cat production environment 105 P69 Refine/execute production support for system management 105 P691 234    Perform on-going support activities    for Req/Cat 105 P692    Post deployment reporting support 105 P693    Develop new bridges and application    extensions post go live 105 P694 236    Support new EDI transactions post    go live 105 P695    Execute system management security    support procedures 105 P696    Execute data management support    procedures 105 P697 236    Execute EDI support procedures 105 P698    Execute system management    operational support desk procedures 105 P699    Execute system management batch    support desk procedures 105 P69A    Execute system management SAPBI    support procedures 105 P69B    Execute system management master    data support procedures 105 P69C    Execute production support for    system management 103 P6A    Establish vendor master    environment 103 P6A1    Establish vendor master 103 P6A2    Confirm vendor master 103 P6A3    ALE configuration for VLC 103 P6B Establish bridge architecture infrastructure environment 103 P6B1 272    Develop detail architecture    requirements definition 102 P6C 274 Validate system infrastructure requirements 102 P6C1 280    Analyze current network/computing    infrastructure 102 P6C2    Determine network/computing    requirements for project 102 P6C3    Confirm and begin network/computing    component acquisition 102 P6C4    Order and delivery of    infrastructure components P7 MARKETING 100 P71 Participate in marketing procurement consulting engagement 100 P711 170    Qualify potential client 100 P712    Qualify potential client e-Req/Cat 100 P713    Develop assessment statement of    work (SOW) e-Req/Cat 100 P714    Develop assessment statement of    work (SOW) P8 PROCESS 102 P81 156 Customer process introduction 102 P811    Conduct customer introduction to    Golden procurement and A/P    processes 102 P82 Process reviews with customer - procurement and A/P 102 P821 344    Review procurement processes with    customer 102 P822 342    Review A/P processes with customer 102 P83 Assess customer impact on internal Enterprise workload 102 P831    Identify current and potential    supplier catalogs for customer 102 P832 340    Perform assessment of customer    purchasing business 103 P84    Process alignment customer/Golden 103 P841    Determine GAPs between customer    and golden processes 103 P842    Perform process GAP resolution 103 P85    BMP process and procedures    management 103 P851    Codes and procedures 103 P852 348    Update and review process    management & procedures manual 103 P86    Supplier readiness 103 P861 210    General supplier introduction 103 P862    Manage trading partner - EDI    suppliers 103 P863 346    Establish ASAP suppliers for    customer (ASAP = a SAP supplier not    requiring a buyer) 103 P864    Manage customer supplier outline    agreements 103 P865    Customer freight procedures 104 P866    Supplier memo mailing P9 PROJECT MANAGEMENT 102 P91 180 Initiate project planning 102 P911 160    Confirm project scope and    implementation strategy 102 P912    Confirm project organization and    assign resources to roles 102 P913    Prepare and validate project plan    and procedures 102 P914    Establish project team working    environment 102 P915    Orient project team 102 P92 150 Confirm and refine project management standards and procedures 102 P921    Confirm and refine issue management    plan 102 P922    Confirm and refine project    documentation 102 P923 152    Confirm and refine quality    assurance standards 102 P924    Create team building plan 102 P93    Confirm implementation strategies 102 P931    Confirm system configuration    standards 103 P9311     Customize image offering 103 P9312     Validate and customize image core     application change request 103 P93121      Refine and validate final      customization for image 102 P932    Confirm CR/PTR process 102 P933    Confirm testing strategy 102 P934    Confirm production support &    operations strategy 102 P935    Confirm SAP production system    management strategy 102 P936    Confirm e-Req/Cat production system    management stategy 102 P937 282    Confirm network/computing strategy 102 P938    Confirm vendor conversion strategy 102 P94 162 Prepare project team 102 P941    Conduct kick-off meeting 102 P942    Conduct project team standards    meeting 102 P943    Conduct project team training 102 P95 352 Define production support plans 102 P951    Define system management SAP    resource requirements 102 P952    Define system management e-Req/Cat    resource requirements 102 P953    Define production support accounts    payable plan 102 P954    Define production support CSC plan 102 P955    Define production support general    procurement plan 102 P956    Confirm SAP system authorizations    for project team 102 P957    Confirm Req/Cat access control list    (ACL) 102 P958    Define system management image    resource requirements 102 P96    Initial quality assurance review 102 P961    Initial QA review 103 P97 Review project status and refine project &104 plan 103, P971    Conduct project team status &104    meetings 103 P972    Conduct steering committee meetings &104 101 P98 Obtain customer approval 102 P981    Won bid analysis/transition to    implementation team 102 P982    Won bid analysis/transition to    implementation team e-Req/Cat 101 P983    Conduct lost bid analysis 101 P984    Conduct lost bid analysis e-Req/Cat 104 P99    Validate production support 104 P991    Validate SAP production support for    system management 104 P992    Validate production support for    accounts payable 104 P993    Validate production support for CSC 104 P994    Validate production support for    general procurement 104 P995    Validate Req/Cat production support    for system managment 105 P996    Validate education & training    production support activities 104 P9A Perform go live project office activities 104 P9A1    Ensure go live check lists    activities 104 P9A2    Go/no-go decision for go live 103 P9B Interim quality assurance reviews &104 103 P9B1    Interim QA reviews &104 105 P9C 244 Post-implementation quality assurance review 105 P9C1    Post-implementation QA review 105 P9D Production support review 105 P9D1    Confirm production environment PA REQ/CAT 102 PA1 Identify customer responsibilities for Req/Cat 102 PA11    Identify country/global    administrators & neg. con person 102 PA12    Perform country administrator    education 103 PA2 Prepare and load Req/Cat catalog data 103 PA21    Perform Req/Cat catalogue tasks 104 PA3 Req/Cat production readiness 104 PA31    Confirm Req/Cat for production    environment 104 PA32    Set up Req/Cat tables in production 104 PA33    Prepare Req/Cat production copy 104 PA34    Execute Req/Cat go live checklist PB SAP 103 PB1 254 Conduct SAP functional detailed fit gap analysis 103 PB11 250    Confirm SAP organizational    hierarchy 103 PB12    Define the SAP functional detailed    fit 103 PB13    Resolve SAP functional gaps 103 PB2 Produce custom SAP programs 103 PB21    Develop and validate SAP custom    programs 103 PB3 252 Configure SAP offering 103 PB31    Confirm and refine implementation    guide 103 PB32    Confirm and refine SAP initial    settings and organizational    structure 103 PB33    Confirm and refine SAP end user    authorization profiles 103 PB34    Refine and validate final SAP    configuration 103 PB4 Customize SAP offering 103 PB41    Validate and customize SAP core    application change request 103 PB42    Refine and validate final    customization for SAP PC TESTING 103 PC1 256, 260, Perform preparation activities for 322 testing (both Req/Cat and SAP) 103 PC11    Confirm and refine test case    templates 103 PC12 258, 326    Build comprehensive test plan 103 PC13    Develop test environment plan 103 PC14    Create test case specifications 103 PC15    Build/reuse test cases 103 PC16    Determine testing tools 103 PC17    Review and validate comprehensive    test plan 103 PC2 216 Perform comprehensive testing 103 PC21    Perform unit test 103 PC22 262    Perform component test 103 PC23 264, 328    Perform integration test 103 PC24    Administer network/computing    performance monitoring 103 PC25 266, 330    Perform system test 103 PC26 220    Perform user acceptance test 103 PC27    Perform other required testing 103 PC271    Support comprehensive image testing 103 PC28    Support comprehensive e-Req/Cat    testing 103 PC29    Support comprehensive SAP testing 103 PC2A    Support comprehensive image testing PD TRANSITION MANAGEMENT 101 PD1 172 Introduce transition management (assessment) 101 PD11 172    Develop initial assessment of    client 101 PD12    Provide transition management    workshop presentation 102 PD2 154 Model transition management (project preparation) 102 PD21    Provide transition management    strategy 102 PD22    Evaluate cultural impact of    solution 102 PD23 300    Develop/confirm transition    management plan 102 PD3 Develop communication plan (project preparation) 102 PD31 304    Build/confirm campaign plan 102 PD32 302    Update communications trategy 102 PD33    Deliver announcement/kickoff    communication 103 PD4 Initialize transition management (design and development) 103 PD41    Create incentive/reward program 103 PD42    Assess supplier impacts related to    transition management 103 PD43    Assess Enterprise support impacts    related to transition management 103 PD44    Design detail go live    material/activities 103 PD45 308    Create policy changes 103 PD46    Identify/plan for security 103 PD47    Detail process transition plan 103 PD48 306    Detail human resources plan 103 PD49    Detail employee relations plan 104 PD5 Ensure transition management activities (deploy) 104 PD51 350    Ensure new process management    system in place 104 PD52 222    Perform client readiness assessment 104 PD53    Perform transition management go    live activities 104 PD54 240    Manage human resources activities 105 PD6 Communication (support) 105 PD61    Thanks to users/suppliers 105 PD7 Validate transition management (support) 105 PD71    Monitor human resource issues 105 PD72    Assess effectiveness of transition    management program 105 PD8 Perform post implementation survey (support) 105 PD81 242    Administer post go live survey 105 PD82    Present and act upon survey    findings PE NOT CATEGORIZED 104 PE1 200 Perform go live process activities 104 PE11    Allocate buyer codes to commodities 104 PE12    Enter blanket orders . . . PE2 Table template document . . . PE21    Table template document

Project Assessment 101

Referring to FIG. 3 in connection with FIG. 2, project assessment phase 101 follows pre-sales phase 100, during which marketing makes its initial contact with the prospective client, or customer.

After initial contact from marketing 118, the main thrust of Assessment Project 101 is to provide an integrated, cross-functional customer solution to the client. An assessment team is led by the Business Office 120, but requires input and participation from the project leaders of Architecture 122, Transformation Management 136, Business Process 112, EDI 114, and Application Development 116.

Assessment 101 begins with a complete review of the client's current general procurement and accounts payable processes. This includes debriefing the initial marketing team 118, instructing the project leaders 126, and accumulating all other relevant data available about the client's processes, tools, and organizational structures. The Assessment Team then defines an integrated customer solution that covers technical, educational, and Human Resource issues.

The delivery of the Workshop is intended to present an overview of the customer solution, initiate discussions on process analysis and strategic implementation, and confirmation of the solution fit. Specific goals of a workshop phase within assessment stage 101 include the following:

-   (1) Prepare and deliver a presentation to the customer defining the     service offering, including any essential documentation on the     offering, and a demonstration of the end-user tool(s), as     applicable. -   (2) Collect area specific information and customer requirements on     network process sourcing, procurement, accounts payable, and     finance; and EDI, I/T, and transition management. -   (3) Identify high level gaps in each such area. -   (4) Identify additional high level requirements for new process     support, and for conversion requirements, including requirements for     commodity structure, account structure, vendor, and contracts. -   (5) Identify interface requirements, including requirements for HR,     cost center, catalogs, ledger, information warehouse. -   (6) Validate accounting for project, appropriation, contract, job,     tax reporting, currency, and check reconciliation. -   (7) Identify requirements for network, EDI, testing, and application     development including new reports, new interfaces, and new features. -   (8) Assemble a high-level gap analysis. -   (9) Create a high-level Customer Scope Document. -   (10) Confirm the recommended solution.

At the completion of the workshop phase, the assessment team 106 convenes to develop and cost the final customer solution and proposal. At this time, the members of assessment team 106 assemble, understand, and validate the collected data; review standard proposal options with assumptions and identify items that apply to this client; create a draft of the proposal including scope, risk, schedule, and resources; review the draft with team and other project members to obtain sizing and costing information for each area; compile costing information to add to the proposal; and perform QA review of the system integration, application development, managed operations (including service delivery center (SDC), application IT, and Process Operations) proposals, and of the overall proposal.

The resulting proposal is delivered or presented to the client. Final Assessment activities include follow up query responses and, should the proposal be declined, a loss analysis. This loss analysis feeds back into assessment process 101 to improve its overall effectiveness and efficiency.

Referring to Table 4, summary tasks pertaining to assessment stage 101 are listed, together with included detail tasks. For each task, a template 440 or 520 is maintained in data base 70, and accessed by team 108 members and others through summary view 400 to track progress (including viewing, updating, sharing, and approving) during this assessment stage 101.

Project Preparation 102

Referring further to FIG. 3, project preparation stage 102 sets up the project, initializes detail planning, and models the plan for making the transition from the client's legacy system and process to the new system and process (or, offering).

A critical element of this stage is to ensure resources are assigned to transition management 136, both from the project implementation team 126 as well as from the client. During this stage the transition activities required for a smooth migration from the old client process and system to the new service offering are modeled. The result is a detailed transition management plan that is specifically designed for the client. Stage 102 tasks and deliverables include the following:

-   (1) Perform analysis on the client HR environment, including     organization structure and relationships, labor relations,     management, administration, and end user roles and responsibilities,     and the general HR environment. -   (2) Develop and approve the detailed transition management and     communication plan. -   (3) Update the client specific transition management strategy. -   (4) Define the quality assurance (QA) process required to assure     that a project conforms to documented standards and meets documented     requirements. The purpose of this task is to confirm the quality     assurance standards between Enterprise and the client, and     identifies the tasks that are to be audited by the Enterprise     Technical Center.     The QA review is a beneficial process for the project as it timely     recognizes potential risk areas and reduces the possibility of     project delays while achieving faster implementation, attaining low     cost and increasing the customer's level of confidence. Deliverables     of the QA review task include the following: -   (1) Confirm and refine quality assurance standards with the     customer. -   (2) Confirm that technical requirements can be met. -   (3) Confirm that business and financial measurements can be met. -   (4) Confirm that the proposal is complete and the required processes     have been followed. -   (5) Establish QA schedule for the project.

Integration of all critical Enterprise and client team members provides the glue to assure a smooth project. By completing the detailed tasks within project preparation stage 102, the recommended implementation standards, procedures and strategies for the project are shared with the technical and business functional members of the project team as well as with the customer. All team members have input in this process, and understand the basic procedures, once they have been agreed to. These procedures, documented in summary and detail task templates listed in Table 4, include the following:

Configuration Standards

CR/PTR Process

Testing Strategy

Production Support and Operations Strategy

SAP System Management Strategy

Req/Cat System Management Strategy

Network Computing Strategy

Vendor Conversion Strategy

Project Design and Development 103

Referring further to FIG. 3, project design and development phase 103 provides and documents in a database of templates referred to as a Playbook, the business controls, transformation management, and SAP and Req/Cat customization required for an integrated approach to a complete customer solution.

During this stage 103, business controls 132 provides a comprehensive process that identifies key control points and establishes detailed procedures to assure a quality installation. The deliverables include documentation, separation of duties, sensitive programs, logical access control, logging (audit trail), change control for tables, change control for programs, system testing, input controls, processing controls, error handling controls, output controls, balancing and reconciliation, vital records and disaster recovery, records management, reports, local area network (LAN), and country specifics, as described below:

-   (1) Documentation: an assessment of the quality and completeness of     existing program documentation and a determination of the degree to     which programs could be efficiently reconstructed if they were     destroyed. -   (2) Separation of duties: the duties of the programmer, computer     operations, and user groups are reviewed to ensure that separation     of duties problems do not exist. No one individual can control     activities within a process (or any event in a string of events) in     a way that permits errors of omission, or commission of fraud,     theft, etc., to go undetected. -   (3) Sensitive programs: controls must be in place to prevent     unauthorized modification and/or use of the application. -   (4) Logical access control: while programs are generally controlled     by a site procedure, application data has a formal access control     mechanism. -   (5) Logging (audit trail): a logging mechanism is established to     ensure the audit trail is correct. -   (6) Change control (tables): a change control system is put in place     to evaluate, justify and control changes to tables. -   (7) Change control (programs): a change control system is put in     place to evaluate, justify and control changes to programs. -   (8) System Testing: system testing procedures are effectively     planned and carried out to ensure that controls are successfully     tested and documented. -   (9) Input controls: to insure accuracy and completeness of     information entering an application. -   (10) Processing controls: controls are applied for entry of data     into the computer application system that ensure accuracy and     completeness of data during computer processing. -   (11) Error handling controls: controls for error handling and     reprocessing of transactions. -   (12) Output controls: output controls ensure the integrity of the     output data from conclusion of computer processing to delivery to     the user. -   (13) Balancing and reconciliation: verifies that procedures to     reconcile output to input are effective. -   (14) Vital records and disaster recovery: disaster recovery is     designed to provide for the continuity or rapid system restoration     of a business process immediately following a natural or man-made     emergency or disaster. -   (15) Records management: verify that information is managed with     sound business practices and controls. -   (16) Reports: verify that reports are distributed properly. -   (17) Local Area Network (LAN): Refer to ITCS 201, “Security     Standards for Local Area Networks and Distributed Computing.” -   (18) Country specifics: verifies that any questions particular to     this specific country are completed.

Req/Cat is a requisition and catalog product designed, developed, and maintained by Enterprise for use in systems such as those developed in this stage 103.

SAP is an financial and accounting package which an enterprise or company may license for its own use and for its customers. SAP configurators that customize package programs to fit the needs of the client are provided for use during design and development stage 103. All other installations of SAP are “off the shelf”, with the client changing its internal structures to fit SAP requirements.

Transition management is the most overlooked part of any implementation process. It is critical to address the corporate culture and personality at the earliest contact. Strategic and tactical plans may then be developed that guide the implementation through “Go Live” and for an agreed period thereafter. The purpose of transition management steps of the design and development stage 103 is to provide guidance to the development team members as they work with the client to institute policy changes that might be introduced as part of the implementation of the new process and system. Necessary changes to the legacy system are identified and a plan developed to announce and introduce changes in policy. Policy change includes key business rules that are part of the management system for purchasing and procurement. They may be associated with approval levels or procedural changes in the new system. The target is not the day to day operation but management decision and support systems that might be affected. The areas addressed include:

Measurements (old and new)

Management system

Approval levels

Supplier contacts and contracts

Reward systems

Incentive Plans

Security

Employee and user changes

All of these areas require strategic and tactical planning that includes the following steps:

-   (1) Identify the current (legacy) system or process and compare it     to the new process or system to be implemented to identify gaps. -   (2) Develop specific recommendations for gaps between the legacy and     the new system or process, identifying the level of sensitivity and     whether or not action is required as part of the transition. -   (3) Determine the announcement and transition (or, cut over) date     for each action identified. -   (4) Design a communications plan to build the message and media for     communicating the changes to affected parties. -   (5) Design a process transition plan to ensure the elements of     change are integrated into the overall plan for the process. -   (6) Determine how the policies must be modified according to new     standards and procedures -   (7) Determine what new policies and procedures will be implemented     as part of the process and system.

Finally, integration of the above design and development stage 103 process steps along with the technical teams involved allow the delivery of a cross-functional solution under one unified and managed plan.

Project Deployment 104

Referring again to FIG. 3, project deployment phase 104 uses the Playbook to improve deployment of (1) quality, or application systems control and auditability (ASCA), (2) transition management, and (3) integrated project management systems and procedures.

1. Quality (ASCA)

A business controls team provides dedicated resources throughout the life cycle of the project. During the project development stage 103, this team has planned and executed an ASCA self-assessment that has covered an extensive list of technical, business, financial, and client issues. In this deployment stage 104, its members are responsible for managing an independent audit that will cover the same areas. The independent auditors then issue an acceptance position that is required before the client can “Go Live” with the new system and process. Deployment stage 104 activities include:

-   (1) Create the project plan for ASCA Review preparation activities. -   (2) Determine which Enterprise organization will conduct the ASCA     and business controls review. -   (3) Prepare all ASCA documentation required for the review. -   (4) Prepare all sub-process overviews and descriptions of process     flow. -   (5) Ensure the test plan includes those elements of the ASCA checks     required to ensure business controls, separation of duties, and     authorization matrices, data integrity and security. -   (6) Create, update and complete all required documents of     understanding (DOU's) & service level agreements (SLA's). -   (7) Ensure the separation of duties matrix (SOD) is current at time     of final review. -   (8) Review all testing and obtain test approvals. -   (9) Ensure all approvals have been obtained and signed approval     forms available for ASCA Review. These include approvals for process     ownership, ASCA requirements, self-assessment and system cutover.

2. Integrated Project Management

During this deployment stage 104, project manager 126 has the task to validate and confirm that all checklists and status are acceptable prior to Go-live. This includes the readiness of all aspects of the project, and once satisfied, a review is conducted and the customer's formal sign-off for Go-live is obtained. Status transition management and client readiness assessment and confirmation activities include verification that:

-   (1) No critical open issues exist in any area. -   (2) All relevant aspects of readiness have been included in the     status check. -   (3) Network and computing performance testing is complete. -   (4) System test is complete. -   (5) User acceptance test is complete. -   (6) System management production environment Go-live checklist is     complete. -   (7) Any needed CR's and PTR's have been generated. -   (8) Production support is in place. -   (9) Supplier readiness is reviewed and accepted. -   (10) Service provider readiness is confirmed. -   (11) Enterprise GP readiness is confirmed. -   (12) Review of the compiled check information is completed. -   (13) Customer sign-off on the Go-Live decision is obtained.

3. Transition Management

A transition management team prepares for the deployment, or “Go Live” of the client solution. During this deployment stage 104 in the project, virtually all technical problems are resolved and systems configured. The client is now ready to deploy and the human factors must be aggressively managed to assure a smooth transition from the legacy systems to the improved client solution. Transition management activities within deployment stage 104 ensure that organization, measurements, management, support, and labor relations functions are developed, explained, reviewed, understood, in place or on schedule, as appropriate.

-   (1) Organization: organizational changes for Go-Live, updated     communications plans, feedback mechanism for persons displaced by     changes in organization, and the new organization. -   (2) Measurements: changes in measurement system, plan to cut over to     the new measurements, and communications explaining the new     measurements, including how they are derived, how they are used and     their importance to the business. -   (3) Management: changes in management or management     responsibilities, communications explaining the changes in     management structure, and why it is important to the clients'     organization, the management chain and path for escalation of     issues, normal business reports and their use. -   (4) Support: support structure for both client and technical     support. -   (5) Labor Relations: activities associated with the loss of a job     role, plan to notify the affected people, communication plan for     providing information to remaining employees on the reasons for the     changes and for fostering support for the new process.

Integration of the cross-functional teams to accomplish the deployment of the customer solution is facilitated by use of the system and data base structure of the preferred embodiment of the invention.

Ongoing Project Support 105

Referring further to FIG. 3, project support stage 105 enables project teams, all of which have continuing responsibilities with the client after “Go Live”, to provide the required ongoing support. As with all other stages, integration of the teams through the use of the systems and methods provided by the invention, including transition management systems and methods, is greatly facilitated. It is a characteristic of the preferred embodiment that each of these areas has specific predetermined plans, actions and responsibilities, and these are audited and tracked through a GP/AP development and deployment system.

During support stage 105, transition management 136 delivers an approved detailed questionnaire with quality questions in a logical format that allows end-users to express their opinion and provide information that meets the survey objective. Support stage 105 includes a plan for communicating the survey results to the participants and taking action in response to the survey results. This stage also incorporates a continuing education plan for training new employees as well as continually updating the material so that reflects the latest version of the application.

The survey in stage 105 is structured to determine the end users' perception of the new system, system ease of use, response time from both the system and CSC (Customer Service Center), and customer knowledge level of processes and product. Results of the survey are compiled and presented to the client and Enterprise Management Teams along with action plans, time tables, expected results for approval, and implementation. A Lessons Learned document is reviewed with the project team and appropriate adjustments made for future engagements.

Project Manager 126 provides a quality function task after “Go Live”. This task aims at checking the implementation of the EPS Offering to determine if anything needs special attention or focus. It is also the formal sign-off on the final delivery of the implementation by the customer. Its deliverables include:

-   (1) Customer accepts delivery of the EPS general procurement     offering implementation and signs off. -   (2) Action list on issues and CR/PTR's, if applicable. -   (3) Formal transition of operational responsibility to operations 98     and support management 96. -   (4) Preliminary business benefits evaluation.

The Req/Cat and SAP technical teams 128, 138 provide ongoing reviews and improvements to the client's process through the CR and PTR processes. These are formalized, documented processes with management controls to attain cost, schedule, and customer objectives.

As part of the new business process, support center 94 is established to provide long term assistance in any area of the application solution. This includes communication of feedback, real time application assistance, and special requests for problems concerning data.

It is the planned integration of these multi-functional teams that provides an innovative solution to the customer.

Representative Path Implementation of Project Preparation Stage 102

Referring to FIG. 3B, a series of steps illustrating an exemplary critical path through project preparation stage 102 will be described. In step 150, using summary task template P92, an issue management plan is confirmed and refined.

While these steps 150-162 represent a path through the preparation stage 102, other summary and detail tasks designated in Table 4 as pertaining to stage 102 are typically included in the initial set of templates for this customer, and are also used as they are determined to be applicable. Some field entries are dynamic and changeable during the course of project preparation stage 102. The templates are also editable for a particular project, and do not necessarily continue during use to conform to the original format.

In step 150, the project manager accesses summary task template P92 and its subsidiary detail tasks in the course of confirming and refining project management standards and procedures, including an issue management plan, project documentation, and quality assurance standards, and creating a team building plan. Template P92 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the project manager through the steps for doing so. Selected fields from template P92 are set forth in Table 9.

TABLE 9 SUMMARY TASK: CONFIRM AND REFINE PROJECT MANAGEMENT STANDARDS AND PROCEDURES CREATION STATUS Category: Project Management Team: Project Office Offering type: Req/Cat Implementation Only, SAP Implementation Only, Req/Cat & SAP Implementation stage: 2. Project Preparation IMPORTANCE BUTTONS Education: Yes Certification: Yes Auditable: Yes Milestone: Yes Critical path: No IMPLEMENTATION Executed by: Service Provider Performed by: Project Manager Priority: High Work effort: 5 Days Sequence: Six Months Prior SUNMARY TASK DETAILS Description: The purpose of this summary task is to establish clear guidelines on the Standards and Procedures for the Project to be able to address key issues throughout the project implementation. The Issue Management Procedure outlines how open issues that affects scope, budget, timeline and resources are resolved. Project Documentation is necessary for tracking, controlling and monitoring a project by storing and maintaining the result of the project activities. The level of detail to be captured for each document must be agreed to in order to ensure consistency and data accuracy. Quality Assurance (QA) provides an independent and objective management review of the implementation project and identifies any risks to the project goals. The QA Standards assist the Customer Executive Management and Service Provider Project Manager in providing a second opinion of the implementation progress towards achieving the project goals. The scope of the review is to investigate the application, technical and project management areas of the implementation. The review looks for good project implementation practices. Implementations tend to be stressful, therefore Team spirit needs to be generated and maintained. It is important to take time out to relieve stress and recognize a job well done because motivation and inspiration always energize people. A Team Building plan must be created to schedule and arrange special events, and awards throughout the life of the project. Assumptions: Project scope and plan signed off by customer. Prerequisites: Project procedures (Technical Center Certification) Critical success factors: Adequate funding for team building activities Strong discipline in project management standards and procedures Deliverables: 1. Issue management procedure 2. Project documentation standards 3. Quality assurance standards 4. Team building plan

In step 152, the project office accesses detail task template P923 in the course of confirming and refining quality assurance standards. Template P923 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the project office through the steps for doing so, as set forth in Table 10. See, e.g., FIG. 9 which depicts a template 30 linked to a document 31, an instruction 32, a flow chart 33, a sample questionnaire 34, a report model 35, and a checklist 36, in accordance with the present invention.

TABLE 10 SUNMARY TASK: CONFIRM AND REFINE QUALITY ASSURANCE STANDARDS CREATION STATUS Category: Project Management Team: Project Office Offering type: Req/Cat, SAP, Req/Cat & SAP Stage: 2. Project Preparation IMPORTANCE BUTTONS Education: Yes Certification: Yes Auditable: Yes Critical path: No IMPLEMENTATION Executed by: Service Provider Performed by: Project Manager Priority: Medium Work effort: 1 days Sequence: Six Months Prior SUMMARY TASK DETAILS Description: Quality Assurance (QA) is defined as the process required to assure that a project conforms to documented standards and meets documented requirements. As such, the focus lies heavily on overall project management rather than on assurance of specific project deliverables. The latter falls under Software Quality Assurance (SQA). The purpose of this task is to confirm the Quality Assurance Standards between the Service Provider, Enterprise and the Client, including the identification of tasks auditable by the Enterprise Technical Center. The QA Review is a beneficial process for the project as it timely recognizes potential risk areas, reduces possibility of extended project timeline while achieving faster implementation, attaining low cost and increasing the Customer's level of confidence. Prerequisites: Project Procedures (Technical Center Certification) Task Steps Confirm and Refine Quality Assurance Standards with the Customer Setup QA schedule for the project Develop customer presentation Review with Customer and obtain acceptance Agree with customer time and audience for review of Quality Assurance Standards Conduct review with customer and obtain acceptance of Quality Assurance Standards Deliverables: Agreed quality assurance standards for the project

In step 154, the transition management team, accesses summary task template PD2 and its subsidiary, or drill down, detail tasks, in the course of preparing a transition management strategy. Once the perspective client has signed the contract, Preparation Stage 102 is ready to begin. The purpose of the Preparation stage is to setup the project, initialize detail planning, and model the plan for making the transition from the legacy system and process at the client site to the new services process. The critical element of this stage is to ensure resources are assigned to transition management, both from the project implementation team as well as from the client. In addition, there are a series of analysis worksheets to be completed that provide a framework for developing the final transition management plan that will be used in conjunction with a specific client. Finally, the objective of this stage is to “model” the transition activities required for a smooth migration from the old client process and system to the new service offering. The result will be a detailed Transition Management Plan that is specifically designed for the client. Key activities within the Preparation stage include: assign resources to the transition management effort, perform analysis on the client HR environment develop, and gain approval for the detailed transition management plan. Template 154 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the assessment team through the steps for doing so. The resulting deliverables are an updated and client specific Transition Management Strategy, updated input to the Client Transition Management Plan, a complete HR Analysis checklist, including organization structure, organization relationships, management job roles & responsibilities, administration job roles & responsibilities, process/end user job roles & responsibilities, labor relations, general HR environment, and an approved Transition Management Plan.

In step 156, assuming that the assessment stage has resulted in a customer contract, the accounts payable analyst, assisted by the ledger expert, accesses summary task template P81 and its subsidiary detail task templates in the course of introducing the customer to the process. This introduction is intended to provide the customer with an overview introduction to the Golden Procurement and Accounts Payable processes. It is a prerequisite for the following detailed review of the individual Procurement and Accounts Payable processes. Template P81 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the analyst. The results are the development and delivery to the customer of a customer specific procurement and accounts payable process presentation, including a customer specific EPS procurement presentation by the procurement analyst, a procurement process presentation by the procurement analyst, a customer specific EPS accounts payable presentation by the accounts payable analyst, and an accounts payable process presentation conducted for the customer by the accounts payable analyst.

In step 158, the architecture team, supported by Application Developer 116, Business Controls Analyst 132, Configurator, Customer 68, Network Architect, and Req/Cat 128, accesses detail task template P642 in the course of defining a bridge architecture project objectives document. An E-Req/Cat bridge identifies each interface into and out of E-Req/Cat. A SAP bridge identifies each interface into and out of the SAP system and current application extensions. Template P642 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the architecture and supporting teams. Table 11 illustrates selected fields from sample detail task template P642. A table is also provided to track the completion by the architect 122 of each step, including (1) update baseline documentation, (2) review SAP & e-Req/Cat bridge architecture, (3) document bridge architecture assumptions, (4) compile information, and (5) obtain POD sign off.

TABLE 11 DETAIL TASK: DEFINE BRIDGE ARCHITECTURE PROJECT OBJECTIVES DOCUMENT CREATION STATUS Category: I/t Team: Architecture Offering type: Req/Cat, SAP, Req/Cat&SAP implementation Stage: 2. Project preparation IMPORTANCE BUTTONS Education: Yes Certification: Yes Auditable: Yes Critical path: Yes DETAIL TASK DETAILS Description: The task objective is to understand the information resources relevant to this project, collect detail information to complete diagrams and text that describe the client's current and future environment, compile the information and compare to pre defined requirements for the chosen service offering. From this information the high level gaps will be realized and preliminary resolutions can be determined and documented. Much information is available from many sources. Some clients may have developed a technical architecture containing installation standards for systems and application designs. Therefore, organize this information into a format useful for the system design, and ensure it is complete and well understood. Use this documentation to ensure that a common understanding of the requirements exists among the designer, the client, and other parties.   Review documentation collected in the Assessment stage   Understand the current information technology infrastructure   Update architecture documentation   Identify the information technology rules that the system   must obey   Identify end users and end-user functions, and group them   Identify the relationships of the business processes to the   end users   Identify the technical services that are required by each   end-user function group   Identify end-user function groups and required network   services by location   Document system management requirements   Document requirements not covered specifically by the above   Identify how the system will be evaluated by the client   Assess possible cost constraints and benefits   Document assumptions, issues, and questions   Identify and document gaps and resolutions Prerequisites: Work Sessions have been held with Customer - Baseline documentation has been initiated from these work shops Task steps: 1. Update Baseline Documentation - The bridge architecture baseline documentation was collected in a draft format from the detail work sessions in the Assessment stage of the project, this documentation should be updated based on information gained from interlock sessions with the SAP and Req/Cat configuration teams. Update SAP bridge architecture baseline       Validate with SAP configuration team          Identify configuration dependencies          Resolve conflicts between SAP configuration          constraints and bridge requirements       Validate with Business Operations staff          Obtain concurrence on business operations roles          and responsibilities Update E-Req/Cat bridge architecture baseline       Validate with E-Req/Cat architecture and design teams          Identify configuration dependencies          Resolve conflicts between e-Req/Cat configuration          and design constraints and bridge requirements       Obtain copy of e-Req/Cat system architecture from       architecture team Develop bridge description matrix       Define all SAP bridges          Bridge names          IFDT Names          IP Addresses            Production            Test       Define all e-Req/Cat bridges          Bridge names          Data type names          IP Addresses            Production            Test Document network traffic estimates       Bridge transmission frequency       Average file size       Average number of records per file       Project file size growth       Assumptions 2. Review SAP & e-Req/Cat Bridge Architecture - All documentation must be reviewed with the respective team members for confirmation and validation. Network Architect       For each bridge          Transmission protocols to be used          IP addresses of all systems          Network traffic estimates       Obtain copy of network architecture Business Controls       For each bridge review and obtain concurrence          Control points          Data flows (cross platform communication) Systems Management & Test teams       Validate assumptions on SAP landscape       Identify additional hardware and software required       Preliminary workload assessment for each team 3. Document Bridge Architecture Assumptions - For each bridge and application extension provide a brief description containing: Functional Overview Are existing applications to be used Will existing applications require change       Briefly describe changes Will new applications need to be developed 4. Compile information - Information collected in the previous step must be compiled and placed in a manageable format to document the scope of the project from a Bridge Architecture perspective. Complete the POD with the following information: Bridge Architecture Inventory Bridge Definition Matrix Bridge Architecture Assumptions & Guidelines:   Hardware/Software       SAP Landscape - IGS SDC       SAP Release Level - IGS SDC       Req/Cat Staging Server - Req/Cat AD       Currency Exchange Rates Server - Architect       Fax Server - IGS SDC Control Data and Master Data (SAP & E-ReqCat)   For Example:       Chart of Accounts - SAP/E-ReqCat Customization       Cost Center Updates to SAP Inbound Interface (IP) -       SAP Customization       Vendor Data Conversion - Vendor Group       Vendor Cross Reference File - Vendor Group       Currency Exchange Rates - Architect       PO Data Conversion from different versions of SAP       (Optional) - SAP Customization       HR Extract (E-ReqCat) Bridges (SAP Bridges & E-ReqCat)   For Example:       Requisition & Catalog System - Req/Cat AD       EDI Processing - EDI       Non-PO Invoice Processing - AP Operations       AP Image Outbound Interface - AP Operations       Goods Receipt Processing - GP Operations/SAP       Customization       Check Payments Outbound Interface - SAP Customization/       AP Operations       Positive Pay Outbound Interface - SAP Customization/       AP Operations       Check Recon Inbound Interface - SAP Customization/AP       Operations       Duplicate Payment Audit Outbound Interface - SAP       Customization/AP Operations       Accounting Data Reclassification Inbound Bridge from       CLS (IP) - AP Operations       Ledger Outbound Interface (IP) - AP Operations       IRS 1099/1042 Reporting (IP) - AP Operations       BDW Outbound Interfaces (IP) - Customer       SAP Document Archiving - GP Operations/AP Operations Application Extensions High level description of the current hardware and software systems High level description of the networks that link them Present the completed POD and associated Bridge Architecture diagrams to the Project Manager for inclusion in the Project Definition Deliverables to be reviewed with the Customer 5. Obtain POD Sign Off - The POD should be reviewed with the Customer Representative and the Enterprise Procurement Services Process Owner and each must approve by signing the document. Deliverables: Validated SAP & e-Req/Cat Bridge Architecture SAP Landscape & e-Req/Cat System Architecture Network Architecture & Network Sizing Bridge Description Matrix Completed/Signed I/T Project Objectives Document (POD): This document defines the Application Architecture that will be implemented for the selected service offering. The Application Architecture identifies all of the Interfaces (Bridges) between inbound/outbound systems and all of the Application Extensions required to support the General Procurement and Accounts Payable Business processes. Infrastructure Requirements Specification: Gathers all the relevant requirements that influence the infrastructure design for each integration point and gap, as input to the subsequent design tasks.     Business Environment     Information technology environment     Users, processes, data     Service levels        Capacity and performance           Availability           Security           System Management        Viability           Reasonableness           Risk           Issues and Assumptions Architecture Overview: A reconciled view of the Future Logical Data and Future Logical Process Models representing the total set of applications, information systems, manual systems, management systems, procedures, organizational structures, objectives, and goals that will make up the business system in the future. It represents the scope of the project effort and, in general, it consists of an integrated process and entity model. The business model is used to describe the future task flow for the new business system as defined in the business model to determine the effectiveness of the business solution or business system. The business model is also used to capture and document the design decisions made as a result of reviewing the scope of the new business system, business needs and trends, and the objectives and constraints. Methodology attachments: The following document links will provide the attachments necessary to complete this task: Project Objectives Document => Network Sizing Document => Initial Baseline documentation created in Perform Bridge Architecture Integration Point Interfaces Work Session see the Project Attachments field within the Project Reference Area Section => PROJECT REFERENCE AREA

In step 160, the project office team 126 accesses detail task template P911 in the course of confirming project scope and implementation strategy. The purpose of this task is to confirm the project scope and implementation strategy including assumptions agreed upon during the assessment phase. This includes development of detailed project plan with specification of deliverables. Any changes applied to the project scope, implementation strategy and deliverables after sign-off will be managed via Change Requests. It is also important to review and agree on the assumptions that the scope and implementation strategy is based on. Any changes to assumption made in the assessment phase can lead to changes in scope and potentially implementation strategy as well. Once the scope and implementation strategy is agreed upon a Key Milestone Plan can be developed outlining the main deliverables for each phase and the associated costs. Template P911 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the project office team through the steps for doing so, including (1) reviewing and confirming project scope based on an engagement assessment or contractual agreement with the customer, (2) reviewing and confirming the implementation strategy, developing a key milestone chart, obtaining the customer approval of project scope, cost, key milestones and implementation strategy, and reviewing with key team leads to prepare project plan and resource assignments.

In step 162, the project manager team 126 accesses summary task template P94 and selected subsidiary detail task templates in the course of preparing the project team. The purpose of this task is to ensure the implementation team is knowledgeable of the project approach and responsibilities, and ensure Team members possess the skills required to perform the tasks. The prerequisites are completion of the implementation strategy, project organization, project plan, and project scope. The Project Manager reviews the project scoping document and prepares a presentation of scope, business requirements and project goals to ensure that the project team have sufficient knowledge of the project plans. The Kick-off Meeting formally announces the initiation of the project; Consultants, Steering Committee, Senior Management, Project Managers from the Customer and service provider must be involved. Template P94 provides, either directly or by way of links to other documents, instructions, flow charts, sample questionnaires, report models and checklists for guiding, coordinating and documenting the work of the project manager team.

ADVANTAGES OVER THE PRIOR ART

It is an advantage of the invention that there is provided a system and method for evaluating a client's general procurement and accounts payable (GP/AP) system.

It is an advantage of the invention that there is provided an optimized solution for out-sourcing procurement of goods and services.

It is an advantage of the invention that there is provided a system and method for training service providers.

It is an advantage of the invention that there is provided a system and method for managing service providers to assure quality of service.

It is an advantage of the invention that there is provided a system and method for managing a project.

It is an advantage of the invention that there is provided an optimized general procurement and accounts payable system characterized by lower costs, a paperless process, and more comprehensive service with a shorter cycle time.

ALTERNATIVE EMBODIMENTS

It will be appreciated that, although specific embodiments of the invention have been described herein for purposes of illustration, various modifications may be made without departing from the spirit and scope of the invention. In particular as shown in FIG. 7, it is within the scope of the invention to provide a computer program product or program element, or a program storage or memory device 16 such as a solid or fluid transmission medium, magnetic or optical wire, tape or disc, or the like, for storing signals readable by a machine, for controlling the operation of a computer 12 according to the method of the invention and/or to structure its components in accordance with the system of the invention.

Further, the program storage or memory device 16 includes a program of instructions 18 such that each step of the method may be executed by executing the program of instructions 18 on a processor 14 of the computer 12, such as an IBM System 390, AS/400, PC or the like, said program of instructions 18 being one or more, or a part of one or more, program elements, modules or objects generated from any programming language, such as C++, Java, Pl/1, Fortran or the like. And still further, each said step, or a file or object or the like implementing each said step, may be executed by special purpose hardware or a circuit module such as the processor 14 designed for that purpose.

Accordingly, the scope of protection of this invention is limited only by the following claims and their equivalents. 

1. A program storage device readable by a machine, tangibly embodying a program of instructions executable by a machine to perform a method for coordinating a project for designing, implementing, and using a general procurement and accounts payable (GP/AP) system for a customer, said method comprising: creating a playbook database, said playbook database comprising a plurality of templates of information relating to said designing, implementing, and using said GP/AP system, said plurality of templates being particularized for the customer; generating a playbook summary view from said playbook database; displaying said playbook summary view, said displaying said playbook summary view comprising displaying a folders and views section, displaying a task title display and selection area, a summary task creation button, and displaying a detailed task creation button, wherein said folders and views section, said task title display and selection area, said summary task creation button, and said detailed task creation button visually appear together in an undivided display area within said playbook summary view; and enabling communication between team members of a team and the playbook database via a server coupled to the playbook database and an intranet coupled to both the server and the team members, said team members having responsibility for said designing and implementing of said GP/AP system.
 2. The program storage device of claim 1, said folders and views section including category buttons relating to categories of tasks associated with said designing, implementing, and using said GP/AP system, said task title display and selection area adapted to include buttons for selecting tasks pertinent to said categories of tasks, said buttons for selecting tasks identifying said tasks which may be so selected, said buttons for selecting tasks adapted to be displayed in said task title display and selection area in response to a selection of a button of the category buttons.
 3. The program storage device of claim 1, said method further comprising: generating and displaying a summary task template of the plurality of templates for a selected first task of tasks identified in the task title display and selection area, said summary task template being generated and displayed in response to a selection of the summary task creation button, said summary task template including summary parameters of the selected first task, said generated summary task template being derived from said playbook database; and generating and displaying a detailed task template of the plurality of templates for a selected second task of tasks identified in the task title display and selection area, said detailed task template being generated and displayed in response to a selection of the detailed task creation button, said detailed task template including detailed parameters of the selected second task, said generated detailed task template being derived from said playbook database.
 4. The program storage device of claim 3, said method further comprising: optimizing a solution for out-sourcing procurement of goods and services under the GP/AP system, wherein said optimizing the solution for out-sourcing procurement of goods and services under the GP/AP system comprises utilizing said generating and displaying the playbook summary view, said generating and displaying the summary task template, and said generating and displaying the detailed task template; managing service providers of services to the customer to assure quality of service from said service providers, wherein said optimizing the solution for out-sourcing procurement of goods and services under the GP/AP system comprises utilizing said generating and displaying the playbook summary view, said generating and displaying the summary task template, and said generating and displaying the detailed task template; and optimizing the GP/AP system, said optimized GP/AP system being characterized by lower costs, a paperless process, and more comprehensive service with a shorter cycle time, wherein said optimizing the project relating to the GP/AP system comprises utilizing said generating and displaying the playbook summary view, said generating and displaying the summary task template, and said generating and displaying the detailed task template.
 5. The program storage device of claim 3, wherein said generating and displaying the summary task template relating to the selected first task comprises: generating and displaying in the summary task template creation status items comprising: a category pertaining to the summary task template, a project team responsible for the first task, an offering type of product being brought to a client, an assessment stage of the first task, an owner of the summary task template, an author of the summary task template, and an approval status of the first task; generating and displaying in the summary task template importance buttons comprising: an education yes/no button configured to enable election of whether or not to have a teaching of how to do the first task included in an education package to the customer, a certification yes/no button configured to enable election of whether or not to certify a service provider of the first task, an auditable yes/no button configured to enable indicating whether or not performance of the first task by the service provider of the first task is to be audited, a milestone yes/no button configured to enable indicating whether or not the first task is critical to accomplishment of the offering type of product displayed in the creation status section, and a critical path yes/no button configured to enable indicating whether or not the first task that must be completed in order to advance to a next task in order to complete the offering type of product displayed in the creation status section; generating and displaying in the summary task template implementation items comprising: a task order number assigned to a detailed task that shows its order under the first task, a percent completion estimate of how complete the first task is in its development for the customer, a name of the service provider of the first task, a technical team responsible for doing the first task, a priority based on whether the first task needs to be done in support of some subsequent task, an estimated time to complete the first task, and a task status indicating how far the service provider of the first task has progressed in its implementation of the first task.
 6. The program storage device of claim 5, wherein said generating and displaying the summary task template relating to the selected first task comprises: generating and displaying in the summary task template summary task details comprising: a high level summary description of major operations or steps pertaining to the first task, assumptions pertaining to the first task, tasks that must be completed before the first task can be completed, a description of tools, techniques, relationships, understandings, technical and relationship skills and commitments, and knowledge base of the team and the customer needed to accomplish the first task, and expected output of the first task; generating and displaying in the summary task template approval items comprising: an identity of approvers for the first task, a date of notification of the approvers of the first task, and electronic signature of approval of the first task; generating and displaying in the summary task template project reference items comprising: general comments, a checklist of deliverables pertaining to the first task, a list of approvers of a first document pertaining to the first task, and a listing of persons who have modified the first document during preparation of the first document.
 7. The program storage device of claim 3, wherein said generating and displaying the detailed task template relating to the selected second task comprises: generating and displaying in the detailed task template creation status items comprising: a category pertaining to the summary task template, a project team responsible for the second task, an offering type of product being brought to a client, an assessment stage of the second task, an owner of the summary task template, an author of the summary task template, and an approval status of the second task; generating and displaying in the detailed task template importance buttons comprising: an education yes/no button configured to enable election of whether or not to have a teaching of how to do the second task included in an education package to the customer, a certification yes/no button configured to enable election of whether or not to certify a service provider of the second task, an auditable yes/no button configured to enable indicating whether or not performance of the second task by the service provider of the second task is to be audited, a milestone yes/no button configured to enable indicating whether or not the second task is critical to accomplishment of the offering type of product displayed in the creation status section, and a critical path yes/no button configured to enable indicating whether or not the second task that must be completed in order to advance to a next task in order to complete the offering type of product displayed in the creation status section; generating and displaying in the detailed task template implementation items comprising: a task order number assigned to a detailed task that shows its order under the second task, a percent completion estimate of how complete the second task is in its development for the customer, a name of the service provider of the second task, a technical team responsible for doing the second task, a priority based on whether the second task needs to be done in support of some subsequent task, an estimated time to complete the second task, a task status indicating how far the service provider of the second task has progressed in its implementation of the second task, people needed to support completion of the second task, and a person executing the second task.
 8. The program storage device of claim 7, wherein said generating and displaying the detailed task template relating to the selected second task comprises: generating and displaying in the detailed task template detailed task items comprising: tasks that must be completed before the second task can be completed, steps that need to be accomplished to complete the second task, a description of what needs to be analyzed to generate a right answer for the customer, an expected output of the second task, and attachments selected from the group consisting of presentation charts, questionnaires, and architecture charts; generating and displaying in the detailed task template project reference area items comprising: comments, a check of deliverables pertaining to the second task, a list of approvers of the second task and a status of approval of the second task by the approvers of the second task, and a list of approvers of a second document pertaining to the second task, and a listing of persons who have modified the second document during preparation of the second document.
 9. The program storage device of claim 1, wherein said method comprises in conjunction with a project design and development phase of the GP/AP system: providing and documenting in the playbook database: business controls that provide a comprehensive process that identifies key control points and establishes detailed procedures to assure a quality installation, transformation management, and SAP and requisition and catalog customization required for an integrated approach to a complete customer solution.
 10. The program storage device of claim 9, wherein said method comprises: performing controls to prevent unauthorized modification and/or use of an application of the GP/AP system; performing logical access control of application data pertaining to the application; performing a logging mechanism to ensure that an audit trail is correct; performing change control to control changes to tables and programs; performing input controls to insure accuracy and completeness of information entering the application; performing processing controls for entry of data to ensure accuracy and completeness of data during computer processing; performing error handling controls for error handling and reprocessing of transactions; performing output controls to ensure an integrity of output data resulting from computer processing; verifying that procedures to reconcile output to input are effective; performing disaster recovery to provide for continuity or rapid system restoration of a business process immediately following a natural or man-made emergency or disaster; performing records management to verify that information is managed with sound business practices and controls; verifying that reports are distributed properly; and verifying that any questions particular to a specific country are completed.
 11. The program storage device of claim 1, wherein said method comprises simultaneously displaying in the task title display and selection area a listing of tasks of: assessment, business controls, configuration, education, image, information technology, marketing, process, project management, SAP, testing, and transition management.
 12. The program storage device of claim 11, wherein said simultaneously displaying the listing of tasks comprises simultaneously displaying in the task title display and selection area: subtasks of the task of assessment, said subtasks of the task of assessment comprising performing customer business, developing a workshop management plan, reviewing findings from marketing, formulating a workshop approach, preparing for a workshop, presenting a service offering to the customer, formulating a proposal approach, developing and costing a proposal, and drafting and pricing a customer contract; subtasks of the task of business controls, said subtasks of the task of business controls comprising confirming business controls requirements, confirming separation of duties requirements, conducting application systems control and an auditability (ASCA) self-assessment, conducting risk assessment, conducting an ASCA/business controls review, and confirming an image production system management strategy; subtasks of the task of configuration, said subtasks of the task of configuration comprising defining a requisition and catalog functional detailed fit, resolving functional gaps for requisition and catalog, confirming a requisition and catalog organizational hierarchy, configuring a requisition and catalog offering, confirming and refining requisition and catalog initial settings and organizational structure, confirming and refining requisition and catalog authorizations, refining and validating a final requisition and catalog configuration, validating and customizing a requisition and catalog core application change request, refining and validating a final customization for requisition and catalog, and validating and coding bridge change requests; subtasks of the task of education, said subtasks of the task of education comprising defining a training requirement and approach, confirming an education and training strategy, defining a SAP correction and transport process, defining and agreeing on a service level agreement, defining and administering a SAP release control process, defining a requisition and catalog transport process, defining and administering a version control process, defining customer user audiences and requirements, confirming user documentation requirements and standards, conducting detailed end-user task analysis, assessing user skills and training needs, validating end-user courses and content, identifying users and course attendees, defining and notifying training attendees, developing user training documentation, producing customer specific end-user documentation, confirming training evaluation materials/approach with the customer, setting up a training system, validating training logistics, conducting pilot training with super users, arranging documentation and training material production, identifying and organizing internal training, conducting end-user training, conducting train-the-trainer sessions, performing training, and conducting new buyer training; subtasks of the task of image, said subtasks of the task of image comprising resolving image functional gaps, configuring an image offering, refining and validating a final image configuration, and confirming and refining image initial settings; subtasks of the task of information technology, said subtasks of the task of information technology comprising confirming component delivery, establishing a network/computing hardware/software architecture, establishing an electronic data interchange (EDI) infrastructure, conducting trading partner testing, confirming an EDI strategy, setting up image system environments, establishing a cutover checklist and performing pre-cutover activities for an image production environment, validating image production support for system management, developing a reporting infrastructure, performing a bridge architecture assessment, performing a bridge architecture integration point interfaces work session, defining a bridge architecture project objectives document, developing and managing a bridge architecture implementation work plan, analyzing EDI requirements, determining an EDI communication environment, analyzing a vendor master data load, analyzing operational reporting requirements, scheduling and conducting a weekly interlock meeting, setting up a SAP development/integration environment, setting up requisition and catalog system environments, setting up a consolidation/test environment, setting up a SAP consolidation/test environment, converting a vendor master into a production environment, determining EDI tasks for a production environment set up, executing a SAP cutover checklist, setting up a SAP production environment, establishing a SAP batch schedule, setting up trading partners in a production environment, establishing a cutover checklist and performing pre-cutover activities for a SAP production environment, performing on-going support activities for requisition and catalog, developing new bridges and application extensions post go live, supporting new EDI transactions post go live, executing system management security support procedures, executing data management support procedures, executing EDI support procedures, executing system management operational support desk procedures, executing system management batch support desk procedures, executing system management master data support procedures, executing production support for system management, establishing a vendor master environment, confirming the vendor master, developing a detail architecture requirements definition, analyzing a current network/computing infrastructure, determining network/computing requirements for a project, confirming and beginning a network/computing component acquisition, and ordering and delivering infrastructure components; subtasks of the task of marketing, said subtasks of the task of marketing comprising qualifying a potential client, and developing an assessment statement of work; subtasks of the task of process, said subtasks of the task of process comprising conducting customer introduction to procurement and A/P processes, reviewing procurement processes with the customer, reviewing A/P processes with the customer, identifying current and potential supplier catalogs for the customer, performing an assessment of the customer's purchasing business, updating and reviewing a process management and procedures manual, managing a trading partner, establishing for the customer SAP suppliers not requiring a buyer, and managing customer supplier outline agreements; subtasks of the task of project management, said subtasks of the task of project management comprising confirming project scope and implementation strategy, confirming project organization and assign resources to roles, preparing and validating project plan and procedures, establishing a project team working environment, orienting a project team, confirming and refining project management standards and procedures, confirming and refining an issue management plan, confirming and refining project documentation, confirming and refining quality assurance standards, creating a team building plan, confirming implementation strategies, confirming system configuration standards, customizing an image offering, validating and customizing an image core application change request, confirming a testing strategy, confirming a production support and operations strategy, confirming a SAP production system, confirming a network/computing strategy, confirming a vendor conversion strategy, conducting a kick-off meeting, conducting a project team standards meeting, conducting a project team training, define system management SAP resource requirements, defining a production support accounts payable plan, defining a production support general procurement plan, confirming SAP system authorizations for a project team, confirming a requisition and catalog access control list, defining system management image resource requirements, conducting an initial quality assurance review, conducting an initial quality assurance review, conducting project team status meetings, conducting steering committee meetings, conducting a lost bid analysis, validating production support, validating SAP production support for system management, validating production support for accounts payable, validating requisition and catalog production support for system management, validating education and training production support activities, ensuring go live check lists activities, ensuring a go/no-go decision for go live, and confirming a production environment; subtasks of the task of requisition and catalog, said subtasks of the task of requisition and catalog comprising identifying country/global administrators, performing country administrator education, performing requisition and catalog tasks, confirming requisition and catalog for a production environment, setting up requisition and catalog tables in production, preparing requisition and catalog production copy, and executing a requisition and catalog go live checklist; subtasks of the task of SAP, said subtasks of the task of SAP comprising confirming a SAP organizational hierarchy, defining a SAP functional detailed fit, resolving SAP functional gaps, developing and validating SAP custom programs, confirming and refining an implementation guide, confirming and refining SAP initial settings and organizational structure, confirming and refining SAP end user authorization profiles, refining and validating a final SAP configuration, validating and customizing a SAP core application change request, and refining and validating a final customization for SAP; subtasks of the task of testing, said subtasks of the task of testing comprising confirming and refining test case templates, building a comprehensive test plan, developing a test environment plan, creating test case specifications, building/reusing test cases, determining testing tools, reviewing and validating a comprehensive test plan, performing a unit test, performing a component test, performing an integration test, administering network/computing performance monitoring, performing a system test, performing a user acceptance test, performing other required testing, supporting comprehensive image testing, and supporting comprehensive SAP testing; subtasks of the task of transition management, said subtasks of the task of transition management comprising developing an initial assessment of the customer, providing a transition management workshop presentation, providing a transition management strategy, evaluating a cultural impact of solution, developing/confirming a transition management plan, building/confirming a campaign plan, updating a communication strategy, delivering an announcement/kickoff communication, creating an incentive/reward program, assessing supplier impacts related to transition management, assessing enterprise support impacts related to transition management, designing detail go live material/activities, creating policy changes, identifying/planning for security, ensuring a new process management systems is in place, performing a client readiness assessment, performing transition management go live activities, managing human resources activities, providing thanks to users/suppliers, monitoring human resource issues, assessing effectiveness of a transition management program, administering a post go live survey, and presenting and acting upon survey findings.
 13. The method claim 1, wherein said creating the playbook database comprises creating a first template of the plurality of templates in the playbook database such that the first template includes or is linked to a document pertinent to guiding, coordinating and documenting work of a first team member of the team; wherein said creating the playbook database comprises creating a second template of the plurality of templates in the playbook database such that the second template includes or is linked to an instruction pertinent to guiding, coordinating and documenting work of a second team member of the team; wherein said creating the playbook database comprises creating a third template in the plurality of templates in the playbook database such that the third template includes or is linked to a flow chart pertinent to guiding, coordinating and documenting work of a third team member of the team; wherein said creating the playbook database comprises creating a fourth template in the plurality of templates in the playbook database such that the fourth template includes or is linked to a questionnaire pertinent to guiding, coordinating and documenting work of a fourth team member of the team; wherein said creating the playbook database comprises creating a fifth template in the plurality of templates in the playbook database such that the fifth template includes or is linked to a report model pertinent to guiding, coordinating and documenting work of a fifth team member of the team; wherein said creating the playbook database comprises creating a sixth template in the plurality of templates in the playbook database such that the sixth template includes or is linked to a checklist pertinent to guiding, coordinating and documenting work of a sixth team member of the team. 